Returns & Refunds
Clear item level return steps before and after purchase
Eligible noncustomized retail items can generally be returned within 30 days of documented delivery. Product and Category exceptions are shown before purchase.
Return Policy Summary
How to Return an Item
Review return instructions
The order page shows the next step, return shipping responsibility, and any instructions that apply to the selected item.
Ship the item back
Package the item securely in its original packaging. Drop it off or schedule a pickup with the provided label.
Track the resolution
Follow the return status in your account. Approved refunds are submitted to the original payment method, and bank posting time varies.
Who Pays for Return Shipping?
| Reason | Who Pays |
|---|---|
| Defect, wrong item, material listing difference, or qualifying damage | Shown in the approved return or protection resolution |
| Discretionary eligible return | Shown before the return is submitted |
Items That Cannot Be Returned
- Custom or personalized items
- Items marked "Final Sale"
- Intimate apparel and swimwear (hygiene)
- Perishable goods (food, flowers)
- Digital downloads and gift cards
- Items returned after 30 days
Exchanges
Exchange availability depends on the seller and current inventory. If an exchange is not offered, complete an eligible return and place a new order for the replacement.
Need to start a return?
Log into your account to initiate a return or check the status of an existing one.
Start a Return